Customer Service - Sales

Pre-Sales Support

• Answering product questions, providing information, and assisting customers with purchase decisions.

Post-Sales Support

• Helping with setup, handling returns or exchanges, and resolving issues to maintain a positive customer experience.

Building Relationships

• Engaging customers through follow-ups, personalized recommendations, and updates, which can lead to cross-selling and upselling opportunities.

Feedback Collection

• Gathering customer feedback to improve products, services, and the sales process, aligning offerings with customer expectations.

Loyalty and Retention

• Offering personalized service and creating a seamless experience that encourages repeat purchases and long-term customer loyalty.

Sales Models

• Business-to-Business (B2B) Sales
• Business-to-Consumer (B2C) Sales
• Consultative Sales
• Subscription Sales

Client Support

• Order Management: Assistance with placing, tracking, and modifying orders.
• Billing and Payments: Support for billing issues, payment processing, and refunds.
• Account Management: Help with account creation, updates, password resets, and security issues.
• Offers personalized responses to complaints and feedback, working to maintain a positive and productive purchase experience.
• Ensures consistent follow-ups to foster satisfaction and build trust, creating an environment where users feel supported and confident.