Educational software training and troubleshooting.
Learning management system (LMS) administration.
Library and Information Services
Digital library management.
Research database access and support.
Information literacy training.
Resource cataloging and metadata management.
Client Support
Manages client communications through email and chat support, providing timely assistance for students, faculty, and staff.
Resolves inquiries on course access, system functionality, and account issues, ensuring users can navigate educational platforms smoothly.
Offers personalized responses to complaints and feedback, working to maintain a positive and productive educational experience.
Ensures consistent follow-ups to foster satisfaction and build trust, creating an environment where users feel supported and confident in their educational journey.