Customer Service - Delivery

Order Tracking and Updates

• Real-time package location information.
• Estimated delivery time updates.
• Notification management preferences.

Delivery Issue Resolution

• Missing or delayed package inquiries.
• Damaged item reports and claims processing.
• Wrong address or failed delivery troubleshooting.

Scheduling and Rescheduling

• Delivery time slot selection.
• Rescheduling requests.
• Special delivery instructions handling.

Returns and Refunds

• Assistance with product returns.
• Processing refund requests and replacements.

Client Support

• Managing client communications through email, chat, and live support.
• Addressing inquiries, complaints, and additional support requests.
• Ensuring consistent and timely follow-ups for customer satisfaction.
• Offers personalized responses to complaints and feedback, working to maintain a positive and productive delivery experience.
• Ensures consistent follow-ups to foster satisfaction and build trust, creating an environment where users feel supported and confident.