Manages client communications through email, chat, and live support to provide assistance at every stage of the travel experience.
Addresses a variety of inquiries, including booking confirmations, itinerary adjustments, and last-minute changes, ensuring clients receive timely information and solutions.
Provides support for issues that may arise during travel, such as delays or cancellations, working to resolve disruptions quickly and effectively.
Follows up with clients post-trip to gather feedback and enhance future travel experiences, fostering trust and satisfaction for returning travelers.